Frequently asked
questions

Have a question for us? You might find the answer here

What do I do if I smell gas?

solate your gas at the meter, usually mounted at the front corner of the building or dwelling. If critical equipment runs off the supply then use our 24hr service to investigate and remedy cause

What do I do if the water shut off valve in front
of my property is leaking?

This valve is owned by the Local Authority and as such is maintained by them as part of your rates charges, so a quick call to the Local Council should have them on the way to fix that for you.

How much will it cost to clear my blocked drain?

This type of work cannot be quoted as the unknown nature of it makes this work unable to be estimated. Some drains clear very easily and give no more trouble others can be very troublesome, with CCTV and drain locators problems can be pin pointed easier than in the past.
If you are unsure how to go about any of the above please feel free to contact F B Hall & Co Ltd for advice.

What type of Hot Water System do I have?

When it comes to hot water, we all want the best pressure and supply we can get, in the most economical before and upgrade. A very basic list of hot water systems is:

  • Low pressure Electric Hot Water Cylinder, exhaust pipe through the roof – most common for houses older than 1990s and all Wetback installations.
  • Low pressure Electric Hot Water Cylinder, valve vented, exhaust pipe through the roof with a valve on it or valve in the cupboard with a drain through the floor – most common upgrade for shower performance in houses older than 1990s.
  • Mains Pressure Electric Internal: very simple and reliable, common from 1990s, and common upgrade to low pressure.
  • Mains Pressure Gas Internal or External: common from 1980s on; some are reaching the end of their lifespan.
  • Instantaneous External: Infinity or similar, common from late-1990s, becoming a very common upgrade to low pressure.
  • Mains Pressure Internal Electric with Indirect Loop, Silver Bullet or Greenglo etc; allows Mains Pressure and a Wetback Loop, very effective with a good wood burner.
  • Heat Pump Mains Pressure Electric: very efficient.
  • Solar Hot Water Systems: generally mains pressure electric back-up.
  • Combi Gas Boilers: very common in Europe to cover space and hot water heating in one unit.

The ranges and options available are nearly endless. Call us for advice on the best option to suit your application.

What is the process for a Bathroom Alteration

If you are considering a Bathroom Refit you are going to need to know the order in which  things happen and the flow of one trade to another so I thought I would do a quick bullet point list of how this all comes together.

Firstly though you need to know who to engage; you can call us for a more in depth explanation but generally speaking the Builder is the driver of the bathroom job and we work alongside them, they can be found and engaged by us the Plumbers or by you. We have a few firms that we interact well with and know-how to get the job done together.

You will need; a Builder, a Plumber, a Sparky (electrician), at a minimum – may be a tiler, plasterer and painter.

The Job Flow is something like this:

  • Designs, ideas, quotes and drawings are all taken care BEFORE any work commences. If you are replacing same for same fixtures chances are you will not need a building consent. Additional fixtures and/or structural changes definitely will.

The more time you spend on getting this right and making decisions the more money you will save in the project…Late changes cost money.

  • Builder and Plumber attend site on Day one and demo existing bathroom, cap off water and turn it back on (and the sparky if necessary). If alternative bathroom arrangements can be made this makes the project easier and more seamless.
  • Once all is stripped back, re-piping and alteration to plumbing wastes etc is carried out. New timber for new fixtures such as wall hung vanities and mirror cabinets is installed along any changes to electrical for new towel rails, light, fans etc. (if consent has been raised a pre-line inspection will take place)
  • Next the shower and/or bath goes in but not completely fitted off, this work is a joint effort of Builder (and/or shower installer) and Plumber.
  • Then the builder lines the remaining walls and seals everything up and plasters. Leaving connections visible.
  • Walls are painted, flooring goes down, ceilings are painted.
  • Then final Plumbing and electrical fit off of shower rails, tap ware, vanity install, shower door, toilet, tiles installed, electrical switches are fitted.
  • Final Clean and commission (and Final Council inspection if consented work) and your new bathroom is complete.

We hope this helps, it may be obvious to some but for those who have never done it, this a brief description of the flow of work.

What is a Backflow Device?

Backflow Device is a valve designed to prevent the possibility of contamination of Potable water by either back pressure or back siphonage.

What is a Backflow survey/philosophy?

Backflow compliance has changed a great deal nationwide in the last decade and F B Hall & Co Ltd has stayed at the forefront of this section of the industry throughout these changing times.

Helpful Tips

  1. Save a copy of your drainage plan and or a full set of plans on hand you never know when you will need these. Plans are usually available from your local Council ask for the as built plans.
  2. Know where you water supply shutoff valve is. This is usually out by the footpath or the front of your property, if you can’t find it you can contact the Council for the location log.
  3. Know where you gas main/meter shutoff valve is in-case of an emergency.
  4. If you have had new Plumbing or Gas equipment installed keep on hand the receipts and or the product information these are useful for warranty claims.