FAQ's

Q. What is a Backflow survey?

A. Backflow compliance has changed a great deal nationwide in the last decade and F B Hall & Co Ltd has stayed at the forefront of this section of the industry throughout these changing times.

Q. What is a Backflow Device?

A. Backflow Device is a valve designed to prevent the possibility of contamination of Potable water by either backpressure or back siphonage.
“link to Back flow page”

Q. What do I do if I smell gas?

A. Isolate your gas at the meter, usually mounted at the front corner of the building or dwelling. If critical equipment runs off the supply then use our 24hr service to investigate and remedy cause.

Q. How often should I service gas appliances?

A. Depending on the appliance and operational environment this may be as often as annually, but in general terms it is recommended be a maximum of two years between services.

Q. What do I do if the water shut off valve in front of my property is leaking?  

A. This valve is owned by the Local Authority and as such is maintained by them as part of your rates charges, so a quick call to the Local Council should have them on the way to fix that for you.

Q. How much will it cost to clear my blocked drain?

A. This type of work cannot be quoted as the unknown nature of it makes this work unable to be estimated. Some drains clear very easily and give no more trouble others can be very troublesome, with CCTV and drain locators problems can be pin pointed easier than in the past.

If you are unsure how to go about any of the above please feel free to contact F B Hall & Co Ltd for advice.

Helpful Tips

• Save a copy of your drainage plan and or a full set of plans on hand you never know when you will need these. Plans are usually available from your local Council ask for the as built plans.
• Know where you water supply shutoff valve is. This is usually out by the footpath or the front of your property, if you can't find it you can contact the Council for the location log.
• Know where you gas main/meter shutoff valve is in-case of an emergency.
• If you have had new Plumbing or Gas equipment installed keep on hand the receipts and or the product information these are useful for warranty claims.